The pursuit of Quality is a commitment for all, which is manifested not only in respect of punctual and correct behavior in the performance of one’s work, as well as in constantly creating the most suitable conditions so that this happens by adopting responsible behavior.
In sharing with all the staff of the above principle the General Management has decided to engage in continuous improvement in the pursuit of Quality, implementing and implementing a Quality Management System in compliance with the international standard UNI EN ISO 9001: 2015. The adoption of the Quality Management System, applied to the activity of “Design, construction and assembly of dosing, storage and handling systems for raw material in granules, powder or flakes” represents a strategic decision of the General Management of Ariostea MHS Srl and in line with the principles of safeguarding customer expectations .
The Quality Management System has been implemented with reference to the principles set forth in the UNI EN ISO 9001: 2015 standard, in compliance with the laws in force and taking into account the nature and size of the company, the specificity of the organizational structure.
The General Management, its representatives and the workers involved who we take the opportunity to thank for the critical and proactive participation that they will be able to give, are encouraged in the first definition and refinement after an appropriate document system. This commitment is aimed at ensuring that every worker can become aware and aware of the importance of compliance with the policy, the procedures, the requirements of the Quality Management System and the benefits due to an improvement in their individual performance; on their role and responsibility to achieve compliance with the policy and on the potential consequences of deviations from the specified operating procedures.
Customer satisfaction is therefore pursued by offering and adapting all processes to its particular needs, implicit and explicit, detected and monitoring both cultural progress and the achievement of the objectives agreed in the contractual phase.
The customer represents the central pivot of the success of the organization and therefore it becomes important to know him thoroughly, provide services / products that meet his needs and create high customer satisfaction.
The objectives of the organization are:
- Maintain and maintain a Quality Management System according to the international standard UNI EN ISO 9001: 2015
- Define measurable and achievable objectives such as strategies for continuous improvement aligned with the context and taking into account the needs and expectations of customers and any other interested parties
- Carry out the reviews and evaluations of its operations to quantify the progress made and ensure compliance with this policy
- Realize and maintain a safe, healthy and productive work environment for all its employees
- Respect the Environment, the laws and regulations in force and, where laws and regulations do not exist, adhere to our own standards identified with a sense of responsibility
- Respect the enviroment.
With the pursuit of these objectives, we intend to build a company that is strongly focused on its customers, increase its effectiveness on the market and make customer satisfaction the differentiating factor in an extremely competitive market.
The Quality Policy and the annual improvement framework are disseminated within Ariostea MHS Srl to all the resources involved through meetings with the staff, or their delegates, and are available electronically so that everyone is informed and the contents are included and supported at all levels. Everyone is called to work together to make the quality policy active and understandable and improved, each with its own experiences and abilities
As part of the Management Review, the adequacy and continued suitability of the corporate policies of this Policy and the resources made available are assessed.
This Policy must be displayed and accessible to all employees and guests of Ariostea MHS Srl and must be distributed to interested parties who request it.